Terms and Conditions – Circletalk Australia App
 

Last updated: October 10, 2025
 

1. Introduction
Welcome to Circletalk Australia Pty Ltd (ABN 22 640 201 994) trading as Circletalk (“we”, “our”, “us”).
These Terms and Conditions (“Terms”) govern your use of the Circletalk mobile application (“the App”) and related services.
By using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, please stop using the App.
 

2. Eligibility

• The App is available to individuals 18 years and older.

• Users under 18 must have their account managed by a parent, guardian, or primary carer aged 18 or over.

3. Privacy and Information Handling

Your privacy is very important to us.
By using the App, you consent to the collection, use, and protection of your personal information as described in our Privacy Policy.
 

Information we collect

We may collect:

• Basic information: name or alias, phone number

• Service information: subscription details, preferences, payment data

• App and digital information: usage logs, device ID, IP address, app behaviour

• Sensitive information: disability and health-related support needs (with your consent)

See our Privacy Policy for detailed categories, lawful bases, and retention rules.

Storage and security

We use Firebase (Google Cloud Platform) for authentication and secure data storage in Australia, and RevenueCat for subscription management.
Data is encrypted, access-controlled, and protected by enterprise-grade safeguards.

Retention and deletion

Your information is retained only as long as required to deliver services or comply with law.
You can request deletion of your account and data by contacting info@circletalk.com.au.
 

4. Use of the App

You agree to use the App lawfully and respectfully. You must not:

• Post or share false, misleading, or harmful information

• Access or attempt to access another user’s account

• Use the App to harass, exploit, or harm others

• Interfere with the security or functionality of the App

We may suspend or terminate access if these Terms are breached.
 

5. Trusted Supporters
 

The App allows you to invite trusted supporters (e.g. family, educators, allied health professionals, employers, or community members) to view selected information.
You control what is shared, but we cannot prevent supporters from sharing information outside the App.
Only invite people you trust. Use Circletalk in a strengths-based way to support your goals and independence.
 

6. Data Security

We use:

• Technical safeguards: TLS encryption, secure servers, ongoing testing

• Operational safeguards: limited staff access, privacy training, and audits

• Physical safeguards: secure facilities and controlled access

No system is completely secure; please take care when sharing personal data.
 

7. Your Responsibilities

You are responsible for:

• Keeping login credentials private and secure

• Ensuring any information you provide is accurate and lawful

• Using the App in a respectful and constructive manner

We are not liable for unauthorised access resulting from your negligence (e.g. sharing passwords).
 

8. Data Access, Correction, and Marketing Preferences

You may:

• Request access to your information

• Ask us to correct inaccurate or outdated data

• Opt out of marketing communications at any time using unsubscribe links or by emailing info@circletalk.com.au

Requests are processed promptly and in accordance with privacy law.
 

9. Disclosures and Overseas Access

We may share your data with:

• Members of your Care Team you invite (supporters, educators, health professionals)

• Service providers supporting operations (e.g. Firebase, RevenueCat, analytics, cloud storage)

• Professional advisers and regulatory bodies as legally required

Some providers may store or access information outside Australia.
We take reasonable steps—such as contractual safeguards and security reviews—to ensure overseas recipients protect your information to Australian privacy standards.
 

10. Intellectual Property

All content, branding, and features of the App belong to Circletalk Australia or our licensors.
You may not copy, distribute, or modify any part of the App without written permission.
 

11. Limitation of Liability

The App is provided “as is”.
While we strive for reliability, we cannot guarantee uninterrupted or error-free operation.
To the fullest extent permitted by law, we are not liable for any indirect, consequential, or incidental damages arising from your use of the App.
 

12. App Store and Platform Terms

You must comply with the Apple App Store or Google Play terms when downloading or using the App.
Circletalk meets platform privacy and security requirements.
 

13. Changes to These Terms

We may update these Terms at any time.
Material changes will be communicated through the App or by email.
Continuing to use the App means you accept the revised Terms.
 

14. Governing Law

These Terms are governed by the laws of Australia.
Any disputes will be handled by the courts of Victoria, Australia.
 

15. Contact Us

For questions, privacy requests, or complaints:
Email: info@circletalk.com.au
Post: PO Box 956, Croydon VIC 3136, Australia

​

Easy Read Terms – Circletalk (Updated October 2025)

​

Welcome to Circletalk!
These are the rules for using our app.

Who can use it

• 18 years or older.

• If under 18, a parent, guardian, or carer must help you.
   

What we collect

• Your phone number and name/nickname.

• Things you add (like goals, plans, or supporters).

• App activity (for example, when you log in).
  We keep your data safe using secure Australian servers and trusted systems.
   

Using the app safely
Don’t share fake or harmful information.
Don’t try to break into other people’s accounts.
Don’t use the app to hurt or bully anyone.
 

Trusted supporters
You can invite people you trust.
Only invite people who respect your privacy.
Circletalk can’t stop them from sharing things outside the app.

Keeping your account safe
Keep your login private.
We’re not responsible if someone gets into your account because you shared your details.

Your rights
You can ask to see or fix your information.
You can ask us to delete your account and data.
You can say no to marketing messages.

Contact us
📧 info@circletalk.com.au