Frequently Asked Questions
 

What is Circletalk?

Circletalk is a human centred transition planning tool that helps people prepare for life's biggest transitions by sharing what matters with the people who support them.

Whether you're preparing for a new school, employment, healthcare, disability supports, independent living or aged care, Circletalk helps create shared understanding before the next stage begins.

Users create a personalised profile describing who they are, how they communicate, what support works, the things they want to do and what others need to know. They can then invite trusted supporters into their Support Circle and choose when and with whom they share their information.
 

Who is Circletalk designed for?

Circletalk is designed for people with disability, complex conditions and those navigating major life transitions.

It supports individuals, families and the people around them, including educators, allied health professionals, employers, support providers and community organisations.

Circletalk has been developed in collaboration with people who use and deliver supports and is designed to grow with each person's journey.
 

Why is Circletalk different?

Circletalk isn't designed to replace medical records or existing systems.

Instead, it helps people prepare for transitions by capturing the information that often isn't found in reports.

It focuses on:

• Who the person is

• How they communicate

• What support works

• Their strengths and interests

• The things they want to do

• What others need to know before they meet
   

Is Circletalk a medical or clinical platform?

No.

Circletalk is not a medical, diagnostic or clinical record system.

It doesn't store medical reports, therapy notes or diagnostic documentation.

Instead, it focuses on practical information that helps people prepare for everyday life and successful transitions.
 

Why does Circletalk focus on strengths rather than medical information?

Circletalk is built on a strengths based approach.

Rather than defining people by diagnosis, Circletalk encourages individuals to share their strengths, interests, communication preferences, the support that works for them and the things they want to do.

As people grow and their confidence develops, interests can become strengths and new opportunities can emerge.
 

What information is required to create an account?

Circletalk keeps personal information to a minimum.

To create an account, users provide:

• First name

• Phone number

Circletalk does not require:

• Date of birth

• Home address

• Government identification

• Medical records

• Diagnostic documentation
   

Who owns the information?

The individual remains in control of their information.

Users decide:

• What information to include

• Who to invite into their Support Circle

• What supporters can see

• When information is shared

Information can be updated or removed at any time.
 

How does the Support Circle work?

Users invite trusted supporters into their Support Circle.

Supporters may include family members, carers, educators, therapists, employers, advocates or friends.

The individual decides:

• Who joins their Support Circle

• What information each supporter can access

• When information is shared

Supporters are generally represented by their role rather than personal identity details to help protect privacy.
 

How are supporters invited?

Supporters can join through:

• A secure QR code

• A secure invitation link

Invitation links may be sent by email, however email addresses used during the invitation process are not stored by Circletalk once sign up is complete.
 

Can I remove supporters?

Yes.

Supporters can be added, removed or have their access changed at any time.

As life changes, your Support Circle can change too. Supporters can also remove themsleves.
 

Can Circletalk grow with a person over time?

Yes.

Circletalk is designed as a lifelong transition planning tool.

It can support people through:

• School

• Employment

• TAFE and university

• Independent living

• Community participation

• Healthcare

• Aged care

Your profile stays in your own words and can be updated whenever life changes.
 

Can schools, organisations and workplaces use Circletalk?

Yes.

Circletalk supports collaboration wherever people experience major life transitions.
 

This includes:

• Specialist schools and schools supporting students with additional needs

• Universities and TAFE

• Employers and Disability Employment Services

• Allied health professionals

• Disability providers

• Community organisations

• Supported Independent Living (SIL)

• Specialist Disability Accommodation (SDA)

• Aged care services

Individuals remain in control of their information and decide who joins their Support Circle.
 

Does Circletalk provide Transition Planning workshops?

Yes.

Circletalk provides tailored 90 minute Transition Planning workshops for specialist schools, schools supporting students with additional needs, parents, carers and educators.

Participants leave with:

• A practical Transition Planning document

• Strategies to support successful transitions

• An introduction to Circletalk

• An optional 30 day free trial to continue their planning
   

Can Circletalk be used for training?

Yes.

Circletalk can be used with mock profiles for education and training purposes.

This may support:

• Disability workforce development

• Support worker training

• Allied health education

• University and TAFE programs

• Workplace learning
   

Is Circletalk trauma informed?

Yes.

Circletalk is designed to support safety, autonomy and personal choice.

People decide what they share, who they share it with and when they share it, helping build trust, dignity and respectful collaboration.
 

Does Circletalk use artificial intelligence?

Circletalk does not use artificial intelligence to analyse or make decisions about people.

People remain the authors of their own story.

AI may be used to help format information into a shareable snapshot, but the content always comes from the individual and their trusted supporters.

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How is information protected?

Circletalk follows privacy by design principles.

Users control the information they choose to enter and share.

The platform uses secure authentication, encrypted data transmission and modern cloud security practices while intentionally minimising personal information.
 

How do you know the information is authentic?

Circletalk doesn't claim to verify people's stories.

The individual remains the author, supported by the people who know them best.

By inviting trusted supporters into the Support Circle, Circletalk creates a shared starting point for conversations, meetings, appointments and transitions.
 

Shared understanding develops through conversation, not automation.